Refund and Returns Policy
At Gadgivent, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve created a simple and hassle-free returns and refund policy to ensure a smooth experience.
1. Returns Eligibility
You can return items within 7 days of receiving your order, provided the following conditions are met:
- The product must be unused, undamaged, and in its original packaging.
- The product must be in resalable condition (if applicable).
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized products (e.g., engraved, monogrammed, or made-to-order items).
- Gift cards and digital products.
If you are unsure whether an item can be returned, feel free to contact our support team.
3. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Reach out to our customer support team at [support email] or via our contact page to initiate the return process.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Pack the Item: Securely pack the item in its original packaging to prevent damage during shipping.
- Ship the Item: Send the item back to us using the shipping method provided. Please retain the tracking number for reference.
4. Refunds Process
Once we receive and inspect the returned item, we will process your refund. You will be notified via email once your refund has been approved. Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds typically take 7-10 business days to process after we receive the return. However, depending on your payment provider, it may take longer to appear in your account.
- Partial Refunds: If the returned item is damaged, used, or not in original condition, we reserve the right to issue a partial refund.
5. Shipping Fees
- Domestic Returns (India): Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective product or our error (e.g., wrong item shipped).
- International Returns: For international returns, the customer is responsible for the return shipping costs, customs duties, and taxes.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process, and once we receive your returned item, we will issue a store credit or process the exchange based on availability.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order with photos of the damage or defect. We will either offer you a full refund or send a replacement, depending on your preference and stock availability.
8. Order Cancellations
Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us immediately, and we will do our best to accommodate your request. If your order has already been shipped, it will be treated as a return.
9. Contact Us
If you have any questions or concerns about our refund and returns policy, feel free to contact us at:
Email: support@digisprint.com